Returns and refunds
The following returns and refund policy applies to stock products ordered through our online store only, custom made and fitted furniture is not included in the policy below. Due to the bespoke natural of fitted furniture and made to order products we are unable to offer any return or refunds.
We hope you will love your product as much as we do, but if for any reason you change your mind or have any issue’s, all you need to do is email or call us and we’ll be happy to help.
return of unwanted goods
Our No Quibble Returns allows you to return anything you have bought from the Classique Bespoke website or direct with the sales team within 14 days, starting on the day after the date of delivery, for either a full refund or an exchange.
To be eligible for a No Quibble Return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where applicable.
If you are looking to return a product, please speak with our Customer care team. Once a return has been agreed, we will then discuss the method of collection for your order. Please note, if you wish to return your product to us yourselves, you may do so to our showroom in Cassington, Oxford UK. You can find the address by visiting our showroom page.
Refunds
Refunds are processed upon receipt of the items back at our furniture factory or showroom. Refunds can only be made to the same card used to make the original purchase. If you bought a product using a Classique gift certificate, the amount being refunded will be re-issued as a new gift certificate. If you used cash, the refund will be made via BACs refund.
damaged products or defective products
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.
Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
If your furniture arrived damaged or is faulty, please contact our Customer Care team on 01865 883848 within 7 days of receipt of the products.
Please note: we would normally ask for images of the defective product to be emailed to us so we can speed up a resolution for all our customers.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund – as long as you do this within a specific time-frame. This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.